Frequently Asked Questions
To check the status of an order, you may reach one of our customer service professionals by e-mail or by phone at 1-800-626-0322. Siegel Display Products is open Monday through Friday, 8:00 a.m. to 5:00 p.m. CST.
How to Place an Order
I. Ordering Online
Locating products online is easy. Click the appropriate category listing on the homepage or enter a search phrase or item number in the yellow box located in the top right corner. Some categories have subcategories. Once you have located the desired product, click on the product name for an expanded description. Click on the "add to cart" button to add the item to your shopping cart.
How to place an online order
When you have completed your product selection and are ready to check out, follow these simple steps to complete your purchase:
- Click on "My Cart" (top right corner of the page) to begin check out.
- Enter your discount/coupon code* if applicable (only one code may be used per order).
- Click “Proceed to Checkout.”
- Registered Customers: Enter your email address and password to sign into your account.
New Customers: At this time, you can create an account or checkout as a guest.
- Billing Information: Enter your billing information. Select “ship to this address” or “ship to different address.” Then, click “Continue.”
- Shipping Information: If shipping to a different address than your billing address, enter the appropriate address here. Or mark the box “Use Billing Address” to send your order to the address specified in the previous “Billing Information” tab. Then, click “Continue.”
- Shipping Method: Select the desired shipping method, then click “Continue.”
- Payment Information: Select your desired payment method, then click “Continue.”
- Payment Confirmation: From here, you will be directed to https://securecheckout.ebsco.com. Enter your payment information, including name on card, card number, expiration date, and the card security number. Then, click “Submit.”
You will receive an order confirmation email with an order number for tracking the status of your purchase.
*Please note: Only one discount may be used per order. A discount cannot be combined with other special offers or quote pricing.
II. Ordering by Phone
Our customer service professionals are ready to take your order. Call the toll free number below to place your order.
(Monday-Friday, 8:00 a.m. to 5:00 p.m. CST)
Orders that cannot ship UPS
Most of our items ship UPS Ground within 2 working days upon receipt of order. Need to ship a large item or a large quantity? We ship outside delivery only by the least expensive freight route. For large quantity orders and items that indicate motor freight shipment only, please call us for details and assistance with placing your order using the most economical route.
Want to customize your trade show booth? Our imprinted table covers, headers, and Mural panels give your booth a polished look. We offer a variety of custom-printed items, so you can deliver your message anywhere. Please call our experienced Customer Service staff for art requirements and/or special quote and details.
Most of our items ship within 2 working days, upon receipt of order. Need expedited shipping? Let us know the day you need the item.
For rush shipments, contact our Customer Service Department to coordinate orders and determine the best ship method available for you.
III. Guarantee and Return Policy
Damaged or Defective Items
In the unlikely event an item arrives damaged or defective, please notify us within 15 days of receipt. We will arrange for return of the damaged/defective item and replace it, or refund your original purchase price less shipping.
All Other Returns (except custom imprinted items)
Other unused items may be returned for refund or replacement within 30 days from ship date. To be eligible for return, items must be unused, in resalable condition and in in their original packaging with all tags and stickers attached.
Please note the following:
- Returns must include the original invoice or packing slip.
- Return unused merchandise in the original box with any accessories, warranty cards, owner's manual, etc. Returns without the complete original packaging will not be accepted.
- Non-defective returns will be charged a 20% restocking fee.
- Shipping and handling of non-defective returns is non-refundable.
- Shipping for returned merchandise must be prepaid by the customer.
- Please allow 4-6 weeks from the date we receive the return for credit.
- Returns must be shipped to us via freight, UPS, FedEx, or USPS Priority Mail for tracking/confirmation purposes. We assume no liability for loss or damage of returned packages; therefore, we recommend you purchase insurance from your shipper.
- Returning merchandise nullifies your ability to take advantage of any promotions or rebates that may be associated with it.
- We are unable to accept returns on imprinted items. However, we guarantee we will work with you to ensure you are satisfied with the final product.
For shipping instructions, e-mail or call us at 1-800-626-0322, 8:00 am to 5:00 pm, Monday-Friday.
IV. Shipping and Handling
In-stock items will ship within two business days (Monday-Friday). Orders from Alaska, Hawaii, Guam, and the Virgin Islands ship second-day air. All items ordered on this website ship UPS Ground. Standard shipping charges cover most items. Merchandise may ship from different locations.
For expedited shipping or to destinations outside the 48 contiguous states, please email us or call customer service at 1-800-626-0322.
|Purchase Total||Standard Shipping|
|$45.01 - $65.00||$15.95|
|$65.01 - $90.00||$19.95|
|$90.01 - $125.00||$20.95|
|$125.01 - $250.00||$29.95|
|$250.01 - $300.00||$39.95|
|$300.01 - $400.00||$49.95|
|$401.01 - $500.00||$64.95|
|$501.00 - $600.00||$79.95|
|$600.01 - $700.00||$94.95|
|$700.01 - $800.00||$109.95|
|$800.01 - $1200.00||$119.95|
|$1,200.01 - $1,400.00||$139.95|
|$1,400.01 and up||$159.95|
How do we calculate tax?
The tax rate is based on where your purchase is being delivered. We are required by law to charge all applicable state and local taxes for the order's destination.
You can take advantage of your tax-exempt status in section 5 of the check out process.
How does Siegel Display use my information?