Return Policy

Damaged or Defective Items

In the unlikely event an item arrives damaged or defective, please notify us within 15 days of receipt. We will arrange for return of the damaged/defective item and replace it, or refund your original purchase price less shipping. 

All Other Returns (except custom imprinted items)

Other unused items may be returned for refund or replacement within 30 days from ship date. To be eligible for return, items must be unused, in resalable condition and in in their original packaging with all tags and stickers attached. 

Please note the following:

  1. Returns must include the original invoice or packing slip.
  2. Return unused merchandise in the original box with any accessories, warranty cards, owner's manual, etc.  Returns without the complete original packaging will not be accepted.
  3. Non-defective returns will be charged a 20% restocking fee.
  4. Shipping and handling of non-defective returns is non-refundable.
  5. Shipping for returned merchandise must be prepaid by the customer.
  6. Please allow 4-6 weeks from the date we receive the return for credit.
  7. Returns must be shipped to us via freight, UPS, FedEx, or USPS Priority Mail for tracking/confirmation purposes. We assume no liability for loss or damage of returned packages; therefore, we recommend you purchase insurance from your shipper.
  8. Returning merchandise nullifies your ability to take advantage of any promotions or rebates that may be associated with it.
  9. We are unable to accept returns on imprinted items. However, we guarantee we will work with you to ensure you are satisfied with the final product.

For shipping instructions, e-mail or call us at 1-800-626-0322, 8:00 am to 5:00 pm, Monday-Friday.